Terms and Conditions
By booking and staying with us, you are agreeing to these terms and conditions and that these form a contract between us.
Upon making a booking, we require credit/debit card details to secure your reservation. The cost of the first nights’ accommodation per room booked will be taken as a non refundable deposit. However, should you fail to arrive and take up your reservation without letting us know a charge will be made against your card for the full amount of your booking. If you do not supply card details, full payment by way of a cheque for the reservation is required when booking.
If the person making the reservation is different to the person taking up the occupation, the person who makes the reservation may be held responsible for non arrival/damage or loss and monies may be taken from their credit/debit card.
If you or any member of your party has any special access requirements or dietary needs, please let us know. A copy of our ‘access statement’ is available upon request, or can be viewed on our web site www.covehouse.net
Sorry, Cove House is not suitable for babies, children under 12 or wheelchair users. We are unable to accept pets.
Please note that we are unable to accommodate wedding parties or large groups who would want early check-ins or very late nights as we are a quiet, family run bed and breakfast and our aim is to offer our guests a relaxing and tranquil stay.
Cancellations and curtailment
Please let us know as soon as possible should it become necessary for you to cancel or curtail your reservation. If we cannot re-let the room, in addition to the first night’s non-refundable deposit, you will be liable for 30% of the total charge if you cancel or curtail within 28 days of the visit; 60% if you cancel or curtail within 13 days and 80% if you cancel or curtail within 48 hours. If you curtail your stay once you have arrived, 90% of the total charge will be made. We recommend taking out an appropriate cancellation insurance scheme to cover you in such circumstances.
Normal arrival time is from 4pm to 7pm. If you are delayed in arriving or expect to arrive after 7pm, please let us know.
Please note that one car parking space per room booked is provided. If you have more than one vehicle, then you will need to make other parking arrangements for additional vehicles. Cars are parked entirely at the owners risk. Any contents left in your car are also entirely at your own risk.
We welcome our guests and will make all reasonable efforts to make sure your stay is relaxing and enjoyable. Please remember that Cove House is our home and we expect guests to respect this and other guests’ quiet enjoyment and relaxation.
During your stay
If you are staying for a number of days, we will require access to your room between 10.30am to 3pm each day for housekeeping. If you are not planning on being out during these hours, please let us know.
Guests are not permitted to have visitors to their rooms.
Accidents happen – please let us know immediately of any damage or spillage so that we can clean or repair. Failure to inform us may result in a charge being made for damage subsequently found.
Please leave muddy shoes/boots and wet clothing in the entrance porch as soiled carpets may result in a charge being made for any specialist cleaning.
Any item taken from the rooms without our consent will be charged for. Lost keys will incur a £25 charge.
Smoking and Behaviour
It is against the law to smoke at Cove House. If a guest is found smoking or is asked to leave, for whatever reason, full payment for the reservation will be taken from the credit/debit card. If it should be subsequently found that a guest/visitor has smoked in a room, after the guest has vacated, a charge for cleaning and professional deodorising will be made against the debit/credit card.
On the day of departure, please vacate your room by 10.30am. Please ensure that you leave the room in a respectable state.
Any outstanding payment due will be taken from your credit/debit card, unless paying with cash. Invoices are available on request.
Thank you for your co-operation. We look forward to meeting you and hope you have a relaxing and enjoyable stay with us.
Justin and Mandy
Cove House B and B, Main Road, West Lulworth, Dorset, BH20 5RL